Learning Management System Administrator

LOCATION: RALEIGH (HYBRID)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way.” We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION:

The LMS Administrator is responsible for owning and operating Victra’s Workday Learning platform. This role ensures all training initiatives—blended, instructor‑led, and self‑paced—are launched accurately, assigned appropriately, tracked consistently, and reported reliably.

This position also leads a team of remote LMS support personnel and serves as the system expert for Workday Learning across the Training organization. The ideal candidate is highly detail‑oriented, process‑driven, and confident building structure where little currently exists.

KEY RESPONSIBILITIES:

• Serve as the primary administrator and subject‑matter expert for Workday Learning, supporting all training programs across the business.
• Launch, configure, assign, and maintain learning content including instructor‑led training (in‑person and virtual), blended programs, and self‑paced online courses.
• Manage learning records, training assignments, completion tracking, and historical documentation to ensure accuracy and audit readiness.
• Lead and coordinate a remote LMS support team, setting priorities, monitoring productivity, and ensuring timely resolution of learner and system issues.
• Partner closely with Training leaders, HR, Legal, and HRIS teams to support compliance requirements and provide accurate training data when requested.
• Curate and maintain all learning content within the LMS, ensuring materials remain current, accessible, and aligned with evolving business needs.
• Build and maintain standardized processes for course creation, assignment rules, learner communications, and reporting workflows.
• Monitor dashboards and reports to identify completion gaps, system issues, or opportunities to improve training effectiveness.
• Support the continued rollout and stabilization of Workday Learning by identifying system gaps, recommending improvements, and driving adoption.
• Provide guidance and support to internal stakeholders using Workday Learning for training delivery and tracking, leveraging existing system capabilities and reports.

WHAT WE ARE LOOKING FOR:

• 1-2 years demonstrated experience administering Workday Learning (required).
• Strong attention to detail and comfort working in highly structured, compliance‑sensitive environments.
• Experience leading or coordinating remote support teams.
• Proven ability to build and document processes from the ground up.
• Comfort managing multiple training modalities including instructor‑led, virtual, and self‑paced learning.
• Strong communication skills and confidence working cross‑functionally.

WHY JOIN US?

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer—and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.