Human Resources Manager - Alt Channels

Victra is Verizon's trusted business partner and largest retailer in the United States. We are seeking a Human Resources Manager for our alternative channels of business, who will be accountable for facilitating positive employee relations and solving human resources issues with a focus on performance management in a rapidly changing company with a fast-paced, high-volume retail environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an HR Manager, you will also:

• Partner directly with leadership on developing and maintaining positive employee relations in your assigned area.
• Drive participation, execution, and completion of performance and talent management programs.
• Assist with investigations including interviewing complainants and witnesses.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues.
• Review internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned.

COMPETENCIES & QUALIFICATIONS

• Bachelor's degree in Human Resources or related field
• 5+ years of total HR experience
• Ability to work business hours of assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area preferred
• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Ability to maintain absolute confidentiality
• Strong communication and inter-personal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership
• Desire to have fun while being the best and to bring energy and enthusiasm to work every day

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None required

TRAVEL REQUIREMENTS

10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.