Field Operations Manager

Do people often comment that you are a natural collaborator who is incredibly organized? Are you a positive, upbeat, passionate and ambitious person who is determined to thrive in an ever-changing environment? As a Manager, Field Operations, you will lead the efforts surrounding Field Operations in our Total Wireless Division. Victra is Verizon’s trusted business partner and largest premium retailer in the United States. We want intellectually-curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and obsessively conspire for one-another’s success. We foster a culture where Performance, Integrity, Collaboration, Innovation and Celebration are the mantras of success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

You will coordinate with multiple business groups to ensure successful project roll outs and manage daily field ops reporting. Along with acting as project lead for deliverables, you will hold business groups accountable to ensure the sales team gets a complete solution to drive the business. You will need to be able to multitask and drive collaboration amongst varied groups, along with making Senior Leaders accountable.  As a Manager, Field Operations, you will also:

·        Lead the development of comprehensive tools in support of new programs and services for our stores

·        Hold regular calls and meetings with key contributors to drive collaboration

·        Prepare operational reports by collecting, analyzing and summarizing information

·        Develop analytical tools for the sales team, and responsible for upkeep of operational reports

·        Provide analysis for operational categories including: trend analysis, dashboard, rankings and other miscellaneous reports.

·        Analyze processes and procedures, provides recommendations for improvement

·        Provide debriefs upon project completion, to include holding all involved parties accountable and celebrating successes

·        Identify and escalate misses to deadlines for appropriate follow-up

COMPETENCIES & QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You should have at least 4 years of experience in wireless retail operations. Accordingly, we are looking for you to bring the following:

·        Extraordinary attention to detail and strong organizational skills

·        Ability to meet deadlines, prioritize, multi-task, and adjust to frequent change

·        Effective problem-solving skills

·        Passionate regarding merchandising and operational functionality of a retail location

·        Excellent verbal, written and presentation skills

·        Experience in project management preferred

·        Prior financial/sales reporting experience preferred

·        Strong background in Microsoft Office products (Outlook, Excel, Word, PowerPoint)

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None required

TRAVEL REQUIREMENTS

Up to 50% overnight

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.