Area Facilities Manager

Location: Hybrid (Durham, NC)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION:

Does your background include overseeing the work of technical maintenance staff, contractors, or subcontractors? Are you skilled at building partnerships at all levels of an organization? As our Area Facilities Manager, you will bring a logical, efficient, orderly, and organized approach to providing facilities support to our retail stores.

You will manage all facilities maintenance and repair needs, including HVAC, electrical, plumbing, roofing, lighting, storefronts, doors and locks, and general building repairs, across our more than 1,600 retail locations in the United States. You will be responsible for project planning, capital projects, preventative maintenance, regular maintenance, repairs, and safety related to the continued operation of Victra retail stores. This is a full-time role reporting to the Senior Facilities Manager. After-hours and weekend availability, including an on-call rotation, is a mandatory requirement of this role.

KEY RESPONSIBILITIES:

• Manage the maintenance, repair, and replacement of all building systems and facilities in Victra owned and operated retail stores, including HVAC, electrical, plumbing, roofing, lighting, storefronts, doors and locks, signage, flooring, and general building repairs.
• Source, develop, and manage external facilities vendors and contractors across all trades for all Victra stores.
• Create and manage annual preventative maintenance programs for HVAC, roofing, and other building systems for all Victra stores.
• Ensure repairs, maintenance, and contracted services are coordinated and completed in a timely and effective manner through use and monitoring of our facilities software portal, ServiceNow.
• Review, audit, and negotiate vendor proposals and invoices to ensure scope, pricing, and completed work are accurate and competitive.
• Fulfill materials and parts orders through external vendors.
• Prioritize facilities work orders based on urgency, store impact, and availability of resources.
• Provide expertise and consultation on replacement, repair, and preventative maintenance issues across all building systems.
• Respond to and manage emergency facilities issues, such as HVAC outages, roof leaks, water intrusion, power loss, storefront or security damage, and storm damage, including after hours, on weekends, and on holidays.
• Support emergency and disaster response and recovery for stores as needed.
• Coordinate with landlords and property managers on landlord-responsible repairs and lease maintenance obligations.
• Ensure external contractors and vendors meet their Service Level Agreements.
• Communicate effectively with a wide range of people with varying levels of expertise in building systems and facilities issues.
• Maintain proactive, timely, and professional communication with stores, field leadership, landlords, property managers, and outside vendors, providing clear status updates, expected timelines, and next steps from the time an issue is reported until it is resolved.
• Monitor, evaluate, and make recommendations to ensure facilities program effectiveness.
• Identify and propose facilities-related cost saving measures.
• Assist with facilities or cross-functional projects and issue resolution as assigned.

WHAT WE ARE LOOKING FOR:

• Bachelor's degree recommended.
• 3 to 5 years of experience in multi-unit facilities support roles.
• 1 to 3 years of management experience in commercial facilities maintenance across multiple trades, such as HVAC, electrical, plumbing, and roofing (corporate retail preferred).
• Working knowledge of commercial building systems, including HVAC, electrical, plumbing, roofing, and life safety systems.
• Experience reviewing vendor proposals and negotiating pricing with contractors.
• Strong time management and organizational skills.
• Proven experience managing multiple assignments and projects with varying deadlines.
• Ability to influence, hold accountable, and provide objective feedback to others on cross-functional projects and initiatives.
• Strong oral and written communication and presentation skills, with the ability to express complex ideas in simple terms.
• Ability to facilitate technical training for non-technical professionals.
• Resourcefulness, flexibility, and resiliency, with the ability to adapt quickly to shifting priorities and make independent decisions while following established processes.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) and Outlook, plus working knowledge of Smartsheet and ServiceNow or equivalent.
• Mandatory after-hours, weekend, and holiday availability, including participation in an on-call rotation and being reachable evenings, overnight, weekends, and holidays to respond to facilities emergencies.
• Ability to triage emergencies, dispatch vendors, and make timely decisions to protect store operations, employees, and property outside of standard business hours.
• Ability to travel up to 10%.
• Ability to lift up to 25 pounds and to sit and stand for long periods of time (unless accommodations are required or requested under the ADA).

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.